Privacy Policy | APL Shippers

Last updated: 30 July 2026

This policy explains what personal information APL Shippers collects through this website, why it is collected, how it is used and what rights you have over it. It applies to the website and to enquiries submitted through the shipping quote form.

Who is responsible for your information

RTCB INTERNATIONAL LTD, trading as APL Shippers, is the data controller for personal information submitted through this website.

What information we collect

Information submitted through the quote form may include:

Your name
Your company name
Your email address
Your telephone number
Collection and delivery locations
Shipment dimensions and weight
Shipment contents
Declared value of the shipment
Any additional information you choose to enter

We also collect limited technical information automatically, such as your IP address and basic request information, which is used to protect the form against automated abuse.

Why we use it

To review your shipment and prepare the shipping options available for it.
To respond to your enquiry using the contact details and preference you gave us.
To arrange a shipment with a courier if you decide to proceed, which requires sharing the shipment and address details with that courier.
To keep records of enquiries and bookings, and to meet legal or accounting obligations.
To protect this website from spam and automated abuse.

Our lawful bases

Steps prior to entering a contract — reviewing your enquiry and responding with shipping options at your request.
Performance of a contract — arranging a shipment you have asked us to book.
Legitimate interests — running the business, keeping records and preventing fraud and abuse of the form.
Legal obligation — where we are required to retain or disclose information by law, including customs and export requirements.

Who we share it with

We share shipment and contact information with couriers and their agents only where necessary to quote for or carry out a shipment, and with service providers who help us run this website and our internal systems (for example website hosting and email delivery). Customs authorities in the origin and destination countries may also require shipment information by law.

We do not sell personal information, and we do not share it for advertising purposes.

International transfers

International shipping involves parties outside the United Kingdom by its nature. Where personal information is transferred outside the UK, we take reasonable steps to ensure it is protected in line with UK data protection law.

How long we keep it

Enquiries that do not result in a booking are retained for a limited period so we can deal with any follow-up questions, then deleted. Information relating to shipments that were booked is retained for as long as required for accounting, customs and legal purposes.

Your rights

Under UK data protection law you have the right to request access to your personal information, to have inaccurate information corrected, to request erasure or restriction of processing, to object to processing carried out on the basis of legitimate interests, and to request a copy of information you provided to us in a portable format.

To make a request, use the shipping quote form and describe your request in the additional information field. We may need to verify your identity before acting on it.

If you are not satisfied with how we handle your information, you can complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Cookies

Information about cookies and similar technologies used on this website is set out in our Cookie Policy.

Changes to this policy

This policy may be updated from time to time. The date at the top of this page shows when it was last changed.

Company details

This website is operated by RTCB INTERNATIONAL LTD, a company registered in England and Wales under company number 16101290, trading as APL Shippers. Registered office: 128 City Road, London, United Kingdom, EC1V 2NX.

Questions about this policy can be raised through the shipping quote form, noting the page it relates to.